PRO.DEPONAT.NET Service Terms of Use
1. General Provisions
1.1. These Terms govern the provision of services by PRO.DEPONAT.NET (hereinafter referred to as the "Service").
1.2. By using the Service and creating an exchange request, the User confirms that they have read these Terms, the AML/CTF, and the KYC Policy, and fully accept their terms.
1.3. These Terms constitute a public offer and have the legal force of an electronic agreement between the User and the Service.
1.4. The Service reserves the right to change these Terms without prior notice. The current version is always available on the website.
2. Terms and Definitions
Service — PRO.DEPONAT.NET online platform, providing services for the exchange of digital assets and other payment instruments.
User — an individual or legal entity using the Service.
An exchange request is a User's request to conduct an exchange transaction, submitted through the website interface.
Exchange rate is the ratio of the value of the assets being exchanged at the time the request is submitted.
Digital assets are cryptocurrencies and other digital financial instruments.
AML/KYC are procedures to combat money laundering, terrorist financing, and customer identification.
3. Subject of the Agreement
3.1. The Service provides the User with services for the exchange of digital assets and other payment instruments in accordance with the terms specified in the request.
3.2. The Service is not a bank, investment company, broker, or financial advisor.
3.3. All transactions are carried out solely at the User's initiative.
4. Exchange Procedure
4.1. To complete an exchange, the User must submit a request through the website.
4.2. The User is fully responsible for the accuracy of the details provided.
4.3. Request processing begins after funds have been received at the Service's account.
4.4. The exchange is considered complete once funds are sent to the details specified by the User.
4.5. Request fulfillment time may vary depending on the workload of the blockchain network, payment systems, banks, and other external factors.
4.6. The Service reserves the right to recalculate the exchange rate in the event of a significant change in the market value of the asset before the funds are received.
5. Rights and Obligations of the User
The User undertakes to:
provide accurate data;
use only their own details;
not use the Service for illegal activities;
comply with AML/KYC requirements;
provide documents promptly upon request by the Service.
The User has the right to:
receive information on the status of the request;
contact support;
receive services in accordance with these Rules.
6. Rights and Obligations of the Service
The Service has the right to:
refuse to fulfill the request without explanation;
request documents and information for KYC;
Suspend the transaction until the verification is completed;
Deny service if signs of fraud are detected;
Hold funds until the AML verification is completed.
The Service undertakes to:
Ensure the operation of the website and the exchange mechanism;
Maintain the confidentiality of user data;
Respond to user requests within a reasonable time.
7. AML/KYC Checks
7.1. All transactions undergo automatic and manual verification as part of the AML/CTF policy.
7.2. The Service reserves the right to request:
Identity document;
Selfie with the document;
Proof of residence;
Proof of origin of funds;
Additional documents at the Service's discretion.
7.3. If a high risk level, connection with sanctioned platforms, mixers, darknet markets, fraudulent schemes, or other suspicious sources is detected, the transaction may be blocked.
7.4. Refunds in AML cases are processed only after verification and after deducting all fees.
8. Restrictions
Using the Service is prohibited for the following purposes:
money laundering;
terrorist financing;
fraudulent activity;
conducting transactions on behalf of third parties;
circumventing international sanctions;
other actions that violate the law.
9. Refunds
9.1. Refunds are only possible by decision of the Service administration.
9.2. Refunds are subject to fees charged by blockchain networks, banks, payment systems, and other actual expenses.
9.3. Refunds are made exclusively to the sender of the funds.
9.4. Funds sent to incorrect details due to the User's fault may not be refundable.
10. Limitation of Liability
10.1. The Service is not responsible for:
User errors when completing the application;
Delays in banking and payment systems;
congestion or failures of blockchain networks;
actions of third parties;
losses caused by changes in asset exchange rates.
10.2. The Service's maximum liability is limited to the amount of the specific exchange transaction.
11. Force Majeure
The Service is relieved of liability in the event of force majeure, including:
natural disasters;
military action;
sanction restrictions;
communication outages;
data center failures;
actions of government agencies;
hacker attacks.
12. Dispute Resolution
12.1. All disputes are resolved through negotiation.
12.2. The User is obliged to contact support first.
12.3. If a dispute cannot be resolved, it will be considered in accordance with applicable law.
13. Final Provisions
13.1. Use of the Service constitutes full acceptance of these Terms.
13.2. If individual provisions are deemed invalid, the remaining provisions will remain in effect.
13.3. These Terms shall enter into force upon publication on the PRO.DEPONAT.NET website.
